Who are we
ElectroShop LLC. (15/2 Chamelibagh Shantinagar, Dhaka - 1217, Bangladesh) along with our affiliates and subsidiaries are committed to safeguarding the privacy of our customers and users (you).
ElectroShop LLC. is the data controller of your personal data You can contact us by mail at the above address, by email at firstname.lastname@example.org or by telephone at (+88) 018 11225544. In addition to ElectroShop. our affiliates and subsidiaries may also process your personal data.
The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use.
To the extent any linked websites or applications you visit are not owned or operated by ElectroShop, please be aware that we are not responsible or liable for the websites’ or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.
What personal data do we collect?
We collect personal data that you voluntarily provide to us, such as when you register for an account on our Site. This personal data may include your name, email address, other contact details, login/account information, business information, marketing preferences and other information you may provide as part of your account profile.
We also collect personal data you provide to us when you post a testimonial, feedback, review or comment including on our blogs. This personal data may include your name and contact information, photos that you choose to upload and other personal data you may choose to provide as part of your post.
We collect personal data where you contact us or we contact you, and we will typically keep a record of such correspondence. This personal data may include your name and contact information, account information, your order information, your queries, and other personal data you may choose to provide to us.
Purchase order and transaction Information
We collect personal data when you place an order and transact with ElectroShop (including tracking orders and managing returns). This personal data may include biographical information, contact information, delivery information such as shipping address, telephone number, and payment and invoicing information, billing address.
Enrollment in ElectroShop Programs
We collect personal data that you voluntarily provide to us when you register for programs offered by ElectroShop, including, but not limited to, the ElectroShop Subscription Program, ElectroShop Premier, and ElectroShop Points and Rewards Program, and when you verify your academic status for various ElectroShop Programs and discounts. This personal data may include your name, email address, other contact details, login/account information, school information, marketing preferences and other information you may provide.
Credit and anti-fraud information
We never collect personal data relating to your financial situation, your creditworthiness or any criminal or fraudulent activities provided to us by you or third parties, we collect information which establishes your identity (such as driving licenses, passports and utility bills), information about transactions type, where your details are included.
Social media information
We maintain a presence on social media platforms including, but not limited to Facebook, Twitter, Instagram, and YouTube. We collect personal data when you interact with us on social media. Please note that these social media platforms may set cookies and other tracking technologies on your device when you visit their pages and when you navigate from their pages.
Survey and contest/sweepstake information
We collect personal data where you complete surveys that we may use for research purposes. This personal data may include your name and contact information and other personal data you may choose to provide us.
Information stored on a Device
We may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a “Device”) such as IP address, domain name, browser version and operating system, traffic data, weblogs, and other communication data, and device identifiers. Please note that we may associate Device Information with your account. In addition, we may associate a Device with your account. We may combine this information with other information that we have collected about you.
With your permission, which you may provide when you install our mobile application or when you access and use our mobile application, we may collect information about the general location of a Device.
Collection and use of public information
The Site is intended for use by adults only. ElectroShop does not sell products intended for purchase by children. Youth-oriented products are sold for purchase by adults only. Please only use this Site if you are aged 18 or over.
Why do we use your personal data?
We may use your personal data for a variety of business purposes, which we have set out below.
- To conduct our business and provide you with our services and access to our Site.
- To conduct our business, including to enable you to use our services and Site, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us and to contact you in connection with the foregoing.
- This includes processing and fulfilling your orders, returns and exchanges and providing you with information and updates relating to your orders and your account.
- To manage your account and subscriptions.
To communicate with you about updates to our terms, services and Site and to provide you with customer support and to respond to your requests, comments, questions, or concerns, and to contact you if we have trouble processing your order or there are issues with your account. Such communications are provided by various means, including emails, SMS and “push notifications” on Devices (where enabled). Calls may be recorded for training and monitoring purposes.
To facilitate payments
To take payment from you when you sign-up for certain features, when you order from us, to provide you with refunds and to process payments when you transact on our Marketplace platform.
In relation to fraud prevention
To prevent fraud as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them.
To facilitate interactions between users, including listing and promotion of products, shipping and payment. This will require disclosure of personal data about each party to one another.
To ensure our Site content is relevant and to maintain the security of our Site
To ensure that content from our Sites is presented in the most effective and secure manner for you and for your device.
For research and development purposes
To analyze your personal data in order to better understand your and our other clients’ services and marketing requirements, to better understand our business and develop our products, services, and Site.
Cookies and similar technologies
You can manage cookies through your browser’s settings (allaboutcookies.org provides explanations as to how to do this). Please note that some of the uses of the Site and the services provided on the Site may not function if cookies are disabled.
Other users of the Site
As mentioned above, any personal data you make available publicly such as by your reviews, comments or testimonials will be shared with other users of the Site.
We may share your personal data we collect with all ElectroShop subsidiaries and affiliates.
Third parties as required by law or regulation
We may disclose your personal data as required by law or regulation, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on ElectroShop.
Collection and use of non-personal information
We may collect, use, store, transfer, share, and disclose non-personal information for any purpose (subject to applicable law).
No data transmission over the Internet or websites can be guaranteed to be secure from intrusion. However, ElectroShop takes commercially reasonable efforts to protect its customers’ personal data.
If you have any questions or concerns about ElectroShop’s security practices, you can send us an email at email@example.com.
Safeguarding account information
To ensure that your username and password remain confidential, we request that you DO NOT share this information with anyone.
How long do we keep your personal data?
Our retention periods for personal data are based on business needs and legal requirements.
The length of time for which we will retain your personal data will depend on the purposes for which we need to retain it. After we no longer need to retain your personal data, we will delete it or securely destroy it in accordance with our records retention policy.
If you have any queries or complaints about our use of your information, please contact us directly at firstname.lastname@example.org.
When you register for a ElectroShop account, you enter your email address. This email address is your ElectroShop ID and the email address that you use to log in to the Site. To change your email address and ElectroShop ID on ElectroShop, from our desktop website, please go to Account Settings.
You cannot change your email address and ElectroShop ID from the ElectroShop mobile application or mobile website. Please note that you must have your email address/ElectroShop ID and password in order to access your account.
At the time of your order, you may choose to receive marketing communications and special offers and news by clicking the appropriate field.
If you currently receive marketing communications and special offers and news and wish to stop receiving such communications, ElectroShop provides several ways to do so. If you are a registered user, you can manage your marketing communication preferences via your Account Settings.
You can manage cookies through your browser’s settings.
If you currently receive “push notifications” and wish to stop receiving “push notifications”, you can deactivate these notifications at any time by changing the settings on your mobile device.